Privacy Notice

Red Explorer Travel & Leisure (referred to as Red Explorer) is committed to protecting your privacy and providing a positive experience on our websites and when using our products and services (hereinafter, the “Solutions”).

This Privacy Statement applies to Red Explorer’s websites and Solutions that link to or reference this Privacy Statement and describes how we handle personal information, your options regarding collection, use, access, and how to update or correct your personal information. For additional information on our personal data practices, please refer to the descriptions in our offerings, privacy datasheets, or notices provided at or before data collection. Certain Red Explorer websites and Solutions may have their own privacy statements describing how personal information is handled for those specific sites or Solutions. In case of conflict between a specific notice and this Privacy Statement, the specific notice will prevail.

What is Personal Information?

“Personal Information” means any information that can be used to identify an individual, including but not limited to name, address, email address, phone number, login credentials (account number, password), social media account information, or payment card numbers.

It may also include device identifiers, data, and telemetry (such as IP or MAC address) when linked or associated with a specific person’s device.

If we link other data to your personal information, such linked data will be considered personal information.

Collection of Personal Information

We may collect information, including personal information, about you as you use our websites and Solutions and interact with us. We also acquire personal information from trusted third-party sources and engage third parties to collect personal information on our behalf.

We collect personal information for various business purposes such as:

Processing your orders, including payment transactions
Sending and managing marketing communications and preferences
Personalizing, improving, and optimizing user experience and Solutions
Providing customer service

We and our third-party partners may combine information collected from our different sites and Solutions with data obtained from other sources to improve accuracy, completeness, and personalize interactions with you.

If you provide Red Explorer Travel & Leisure with third-party personal information (e.g., name, address, email, phone number), you represent that you have obtained permission from such third party to share their information. Examples include sending marketing materials or business referrals. Third parties may unsubscribe from future communications. In certain cases, Red Explorer and our partners may collect data automatically via cookies, access logs, web beacons, or similar tools to better understand and improve usability, performance, and to personalize content, features, and offers shown to users.

Use of Personal Information

We may use personal information to conduct business activities, ensure our business security, offer, improve, and personalize our websites and Solutions, send marketing and other communications, and for other legitimate purposes as permitted by applicable law. These uses include but are not limited to:

Delivering requested Solutions
Analyzing, maintaining, and improving websites, Solutions, and user experience
Managing your relationship and interactions with Red Explorer
Sending communications including marketing and customer satisfaction messages, either directly or through partners

You may modify your communication preferences at any time (see “Your Choices and Communication Preferences” below).

Access and Accuracy of Personal Information

We rely on you to keep your personal information accurate and up to date. We provide options to access, correct, moderate, or delete your personal information. For assistance with these requests, please contact us directly. We make good faith efforts to respond within 30 days. If we cannot fulfill a request or require more time, we will explain the reason.

In certain circumstances, some Red Explorer entities act as “data processors” and will direct you to the appropriate data controller for requests related to access, correction, deletion, or deactivation rights.

Your Choices and Communication Preferences

You may manage communication preferences by following unsubscribe instructions included in promotional emails. These choices do not apply to service notifications or other mandatory communications essential to programs, websites, or Solutions.

Disclosure of Personal Information

We may disclose your personal information to third parties to conduct business, provide and personalize websites and Solutions, send marketing communications, or for other legitimate purposes permitted by law or with your consent. Such disclosures include:

Business partners, service providers, authorized agents, or contractors for order processing, credit card transactions, website management, event registration, sales support, post-sales assistance, and customer service
In mergers, asset sales, corporate restructuring, financing, or acquisitions
To comply with lawful requests by authorities or legal processes
To law enforcement, government authorities, or third parties as required for legal or security reasons
With your prior notification and consent

Security of Personal Information

Red Explorer implements physical, administrative, and technical safeguards to protect personal information against unauthorized destruction, loss, modification, disclosure, or access. We also contractually require our providers to do the same. However, no Internet system can be guaranteed 100% secure.

Retention of Personal Information

We retain personal information as necessary to fulfill purposes for which it was collected, comply with business, legal obligations, resolve disputes, protect assets, and enforce agreements.

Use of Cookies and Web Technologies

Red Explorer uses automatic data collection tools like cookies, embedded web links, and web beacons to collect standard information such as IP addresses, MAC addresses, clickstream behavior, and telemetry to enhance and personalize your experience. Third-party partners may use cookies to deliver interest-based ads, with opt-out options available.

Linked Websites

We may provide links to third-party websites outside our control. Please review their privacy statements separately.

Children’s Privacy

Red Explorer encourages parents and guardians to oversee children’s online activities. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such data, please contact us for immediate action.

Transfer, Processing, and Storage

As a national organization with global operations, Red Explorer may transfer your personal information to third parties and partners in various countries. By using our websites and Solutions, you consent to such transfers even if data protection standards differ.

Complaint Resolution

For privacy questions or concerns, contact our resolution provider at dtrujillo@redexplorer.mx. Arbitration options may be available as described on the Privacy Shield website.

For questions or comments regarding this Privacy Statement, please email:

dul@redexplorer.mx

Updates to this Privacy Statement

We may update this Privacy Statement occasionally and will post revised versions with the date of revision. Significant changes may be communicated through website notices or direct notifications before they take effect. Continued use of our websites constitutes acceptance of the updated terms.

This Privacy Statement was last revised and became effective on June 15, 2020.